The Book of Lists is your resource to stay ahead of the competition. Get in-depth information on the largest and most influential businesses in East Tennessee. It is your instant reference tool for finding a company's top local executive, background on a specific industry, and much more. Create a list of sales contacts and general mailings lists, sort by company or geography, and import data directly to your desktop. Start your download now. Any questions, contact Angela Akers at 865-342-6424 or lists@knoxvillebiz.com.


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Knoxville-Area Customer Service Centers Ranked According to the Number of Employees
Rank
'14
'13CompanyPhone
Website
Custmr. svc. emps.Parent company
'13 companywide rev.
Sector
Business Description
Top local executive
Founded locally
11Vanderbilt Mortgage and Finance
500 Alcoa Trail
Maryville, TN 37804
865-380-3000
vmf.com
1,5591
Berkshire Hathaway
Omaha, NE
$182.15 billion
Finance
Manufactured and modular housing financing
Eric Hamilton
President
1974
22Elavon
7300 Chapman Highway
Knoxville, TN 37920
865-403-7400
elavon.com
1,200
U.S. Bancorp
Minneapolis, MN
$19.6 million
Finance
Credit card processing service center
James Mynatt
SVP, N. America operations
1991
33Sitel
1089 Commerce Park Drive
Oak Ridge, TN 37830
865-425-1400
sitel.com
725
Onex Corp.
Toronto, ON, Canada
$27.81 billion
Service
Customer service, technical support center
Cassidy Klundt
Site director
1999
49CVS Caremark - Customer Service Center
2401 Cherahala Blvd.
Knoxville, TN 37932
865-769-5900
cvscaremark.com
704
CVS Health
Woonsocket, RI
$126.8 billion
Retail trade
Pharmacy, pharmacy benefits mgmt., convenience stores
Kevin Brabson
Director, customer care
2002
54ADT Security Services
10620 Kemp Fain Lane
Knoxville, TN 37932
865-226-4000
adt.com
652
ADT Security Services
Boca Raton, FL
$3.31 billion
Service
Security system monitoring
Bob Duncan
Director, customer operations
2005
65T21st Mortgage Corp.
620 Market St., Ste. 100
Knoxville, TN 37902
865-523-2120
21stmortgage.com
620
Berkshire Hathaway
Omaha, NE
$182.15 billion
Service
Manufactured housing financing
Tim Williams
President, CEO
1995
75TJewelry Television
190 Hayfield Road
Knoxville, TN 37922
865-692-6000
jtv.com
600
Multimedia Commerce Group
Knoxville, TN
NA
Retail trade
Home shopping network
Tim Matthews
President, CEO
1993
87Accenture Hospitality Services2
1965 Hawks Landing
Louisville, TN 37777
865-980-4000
marriott.com
541
Accenture
Dublin, Ireland
$28.6 billion
Service
Financial services for Marriott International
Michael Cullen
Senior VP
2000
98GC Services
4454 N. Broadway
Knoxville, TN 37917
865-219-5823
gcserv.com
508
GC Services
Houston, TX
NA
Service
Customer service center
Mark Adams
David Rogers
Center managers
1997
1010Comcast
5720 Asheville Highway
Knoxville, TN 37924
865-637-5411
comcast.com
400
Comcast Corp.
Philadelphia, PA
$64.66 billion
Communications
Broadband telecommunications services
Valerie Gillespie
VP, GM
1984
1114TeamHealth Alcoa Billing Center
3429 Regal Drive
Alcoa, TN 37701
865-980-3601
teamhealth.com
382
TeamHealth Holdings
Knoxville, TN
$2.38 billion
Service
Billing center
Jannene Roark
Vice president
1996
1211U.S. Cellular Corp.
9731 Cogdill Road
Knoxville, TN 37932
865-777-8660
uscellular.com
373
U.S. Cellular Corp.
Chicago, IL
$3.9 billion
Communications
Wireless services provider
Thomas P. Catani
VP, East operations
1985
1313Whirlpool Corp.- Call Center
414 N. Peters Road
Knoxville, TN 37922
865-470-50003
whirlpoolcorp.com
350
Whirlpool Corp.
Benton Harbor, MI
$19 billion
Service
Trade customer contract support, financial services and sales office
Senior managers4
NA
1991
1415Answer Financial
8880 Comstock Road
Knoxville, TN 37923
865-226-1000
answerfinancial.com
290
Allstate
Northbrook, IL
$27.6 billion
Service
Independent personal lines of auto and home insurance policies directly to consumers
Peter Foley
SVP, sales and client services operations
1999
1518Cellular Sales
9040 Executive Park Drive
Knoxville, TN 37923
865-584-7555
cellularsales.com
183
NA
NA
NA
Retail
Verizon Wireless services/products and wireless peripherals/accessories
Dane Scism
CEO
1993
1612Edfinancial Services - Customer Service
298 N. Seven Oaks Drive
Knoxville, TN 37922
865-342-5500
edfinancial.com
178
NA
NA
NA
Service
Student loan servicing and customer service center
Tony Hollin
Chairman, CEO
1995
1716First Tennessee Bank Call Center
800 S. Gay St.
Knoxville, TN 37929
865-971-2100
firsttennessee.com
150
First Horizon National Corp.
Memphis, TN
$1.2 billion
Financial services
Banks
Pam Fansler
President, East Region
1864
1817Talbots Customer Service Center5
2061 Lakeside Centre Way, Ste. 301
Knoxville, TN 37922
865-558-6500
talbots.com
140
Talbots
Hingham, MA
NA
Retail
Catalog sales and customer service/customer contact for women's specialty apparel
Wes Powell
VP, customer service
1989
19NRCommunity Health Alliance
445 S. Gay St., Ste. 101
Knoxville, TN 37902
888-415-3332
chatn.org
70
NA
NA
NA
Service
Health insurance
Jerry Burgess
President, CEO
2012
2019Knoxville Utilities Board - Call Center
445 S. Gay St.
Knoxville, TN 37902
865-524-2911
kub.org
60
Knoxville Utilities Board
Knoxville, TN
$743.25 million
Service
Utility service requests, customer billing and payment assistance, outage calls, new construction, general inquiries
Mintha Roach
President, CEO
1939
1 Includes all HQ employees; 2 Formerly Marriott Business Services. Source declined to participate. Information from ReferenceUSA; 3 Consumer inquiries, call 800-253-1301; 4 Brian Conway, AJ Simmons, Jason Wade, Tim Massie, Katie McAllister, Lisa Harrison; 5 Source declined to participate. Information from Tennessee Dept. of Economic & Community Development
Source: individual company representative, individual company Web sites. NA=not applicable or not available. Area includes Anderson, Blount, Knox, Loudon, Roane, Sevier and Union counties. This list has been revised since original publication Knoxville News Sentinel Nov. 23, 2014. If you notice an error or omission, please contact Angela Akers at 865-342-6424 or lists@knoxvillebiz.com.
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